RBI-registered NBFC · N-13.02216
Legal & Policies
In order to effectively understand and address customer grievances, the Company has laid down the below mentioned redressal process. Also, complaints lodged by customers related to services provided by an outsourced vendor/ agency & digital lending including its digital lending applications (DLAs) and lending service provider (LSP) shall be handled in accordance with the terms of this policy document and the below mentioned process. The company should open multiple channels of communication.
The standard time to respond to a complaint is 7 working days from the date of receiving the complaint through any of the above channels.
a) If any customer is not satisfied with the resolution provided or no response received within 7 working days, then escalation can be made to the Grievance Redressal Officer of CFPL at the below mentioned details:
Mr. Pradeep Sharma, Grievance Redressal Officer, Choice Finserv Private Limited, 32-A, New Sanganer Road, Mahaveer Nagar, Sumer Nagar, Mansarovar, Jaipur, Rajasthan 302020. Mail ID – Grievances@choiceindia.com. Phone – 1800 203 5193.
b) In case any customer is not satisfied with the resolution provided by the Grievance Redressal Officer within 7 working days, then the customer can escalate to the Principal Nodal Officer at the below mentioned details:
Mr. Vijendra Singh Shekhawat, Principal Nodal Officer, 32-A, New Sanganer Rd, Mahaveer Nagar, Sumer Nagar, Mansarovar, Jaipur, Rajasthan 302020. Mail ID – pno@choiceindia.com. Phone – 1800 203 5193.
c) In case the complaint is not redressed within a period of one month or if you are dissatisfied with the response given, then customer can write below:
Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017. Email ID: crpc@rbi.org.in. Toll Free Number: 14448 (9:30 am to 5:15 pm). Can also raise the complaint on the link: https://cms.rbi.org.in